Pharmacy Tech Support / Call Center Rep (Remote Work from Home) Job at IQVIA, Phoenix, AZ

  • IQVIA
  • Phoenix, AZ

Job Description

This remote call center role supports patients and pharmacies managing prescription assistance programs. The representative handles card activation, program eligibility questions, and troubleshooting for payment solutions. Requires pharmacy technician credentials, HIPAA certification, and 3+ years of call center experience.

Responsibilities

  • Handle customer requests via phone, email, fax regarding payment assistance programs
  • Activate co-pay cards, verify program eligibility, explain benefits to patients and pharmacies
  • Troubleshoot and resolve submission rejections and cardholding issues
  • Document resolution information and escalate unresolved cases to appropriate departments
  • Suggest operational improvements to management based on customer interactions

Requirements

  • High school diploma or equivalent
  • Pharmacy technician experience
  • HIPAA certification
  • Call center experience, 3+ years preferred
  • Medical claim processing experience (preferred)
  • Bilingual English/Spanish capability (preferred)

Compensation: $18.00 per hour

Job Tags

Hourly pay, Remote work

Similar Jobs

Credence Consulting LLC

Travel Monitor Tech - $1,500 to $1,600 per week in York, ME Job at Credence Consulting LLC

 ...Monitor Tech Location: York, ME Agency: Credence Consulting LLC Pay: $1,500 to $1,600 per week Shift Information: Days - 3 days x 12 hours Contract Duration: 13 Weeks Start Date: 10/26/2026 About the Position Two years experience monitoring... 

J.B. Hunt

Straight Truck Driver Job at J.B. Hunt

 ...No CDL? No problem. Our straight truck driving jobs offer daily home time and strong pay to non-CDL drivers. Straight Truck Driver SEYMOUR, IN Dedicated Veterans get paid training for this regional trucking job! Average yearly gross $55,000 Pre-Quali Driver, Truck Driver... 

Five Star Bank - California

Bank Teller Job at Five Star Bank - California

 ...Service Associate (Bank Teller)At Five Star Bank, we believe in more than just banking we believe in building lasting relationships and making a positive impact in the communities we serve. As a Service Associate, you'll be the welcoming face of our branch, providing... 

Buckeye Elite Roofing

Entry Level Sales Representative Job at Buckeye Elite Roofing

 ...Entry Level Sales Representative Build Your Sales Career With Buckeye Elite Roofing Are you motivated, outgoing, and ready to build...  ...Level Sales Representatives . No previous roofing sales experience is required. Were looking for people who are comfortable... 

FedEx

Package Handler - Part Time (Warehouse like) Job at FedEx

Job Description IMMEDIATE OPENINGS!\n Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving. Be part of a winning team and workplace...